Returns Policy

Effective date: 5. Nov 2025

Thank you for shopping at RedTerapy.

This Returns & Refunds Policy applies to all purchases made through redterapy.com (the “Site”), including our red light therapy panels and related products. Our goal is to make sure you love what you ordered — but just in case you don’t, here’s how returns work.

1. 💡 30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your order was delivered.

To be eligible for a return:

  • The product must be in unused, resalable condition.
  • All original packaging, accessories, manuals, and freebies must be included.
  • You must provide your order number and proof of purchase.

2. 🚚 How to Initiate a Return

To start a return:

  1. Email us at [email protected] with:
    • Your order number
    • Photos of the product and packaging
    • Reason for return
  2. Our team will confirm your return authorization and provide instructions.
  3. Ship the item back to our warehouse using a tracked method.

Return shipping costs are the responsibility of the customer unless the product is defective or we shipped the wrong item.

3. 🔄 Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved:

  • You’ll receive a refund to your original payment method.
  • Processing usually takes 3–10 business days after receipt.

Original shipping charges are not refundable except in cases of error on our part.

4. 🛠 Defective or Damaged Items

If your item arrives defective, damaged, or wrong:

  • Contact us within 7 days of delivery.
  • Email photos of the damage/defect to [email protected].
  • We’ll offer a replacement or full refund, including return shipping if applicable.

5. ⚠️ Non-Returnable Items

Certain items cannot be returned if:

  • They show signs of use beyond testing.
  • Consumables (if any) are opened or used.
  • Return request is after the 30-day window.

6. 🧠 Important Notes

  • All returns are subject to inspection.
  • Refunds may be reduced if items are received in less-than-resalable condition.
  • We reserve the right to refuse a return that doesn’t meet these terms.

7. 📬 Contact Us

If you have questions about returns, refunds, or need help:

📧 [email protected]

We’re here to help — and we promise not to make you write a sonnet to justify a return 😉

If you want, I can also draft a Returns Policy snippet for your checkout page or a shorter/bullet version for product pages — just holler!

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